1. We respect privacy
1.1. Compacthings Pty Ltd trading as Colouron Cotton Pty Ltd ACN 620 778 065 ("Colouron Cotton", "we" or "us") respects the right to privacy and is committed to safeguarding the privacy of our customers and our website visitors. We adhere to the Australian Privacy Principles and other obligations contained in the Privacy Act 1988 (Cth). The Australian Privacy Principles may be accessed at: http://www.oaic.gov.au/privacy/privacy-resources/privacy-fact-sheets/other/privacy-fact-sheet-17-australian-privacy-principles. This policy sets out how we collect and treat personal information.
1.2. "Personal information" is information we hold which is identifiable as being about an individual.
1.3. This policy covers our treatment of information, including personal information that we may gather when you contact us or use a Colouron Cotton service and also applies to your use of our website, social media pages, products, services and any mobile applications (collectively, the “Services”), but not to the practices of companies we don’t own or control, or people that we don’t manage. We may gather various types of information from our users, as explained in more detail below, and we use this information for you to interact with us and our Services, internally in connection with our Services including to personalise, provide, and improve our Services, to allow you to set up a user account and profile, to contact you, to fulfil your requests for certain products and services, and to analyse how you use the Services. In certain cases, we may also share some personal information with third parties, such as our partners and distributors.
2. Collection of personal information
2.1. We will, from time to time, collect, receive and store personal information provided via the website, our social media pages or in the course of our services, from you, provided to us directly or given to us in other forms or by third parties, such as our partners and distributors.
2.2. You may be required to provide basic information such as your name, phone number, address and email address to us directly, to enable us to send information, provide updates and process a product or service. We may collect additional information at other times, including but not limited to, when you provide feedback, or when you provide information about your personal or business affairs, change content or email preferences, respond to surveys and/or promotions or provide financial or credit card information.
2.3 You may have the option of registering an account and logging into or otherwise linking to that account using a third-party account such as Facebook, Google or other account provided by a third-party site or application. If you choose to provide or log into your account using your credentials for a third-party platform we may have access to certain information from that site, such as your name, contacts or friend’s lists, account information, public profile, and email address. Consequently, if you provide your third-party account credentials, you acknowledge that the above-identified information, as well as other information for that account (collectively, “Third Party Account Information”) may be transmitted into your Colouron Cotton account if you authorise such transmissions. You further acknowledge that Third Party Account Information transmitted to us is governed by this Privacy Policy.
3. What kind of personal information do we collect?
3.1 The types of personal information we may collect include:
(a) identifying information such as your name, gender, image and date of birth;
(b) contact information such as home address, home and mobile phone numbers
and email address;
(c) financial information;
(d) third party account credentials (such as social media and Google account
information);
(e) physical location; and
(f) IP addresses
3.2 You generally have the right not to identify yourself when dealing with us where it is lawful and practicable for us to allow it. However, on many occasions we will not be able to do this, and provide our Services to you.
4. How do we collect personal information?
4.1 We may collect personal information in a variety of ways, including when you interact with us electronically, when you access our website, social media pages or software applications, when we speak to you and when we provide our Services. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. We collect information that you provide directly to us or via third parties. For instance, when your order online, you provide us with personal information such as your first and last name, email address, telephone number.
4.2 Additionally, there may be instances where you find it necessary to communicate directly with us or where you have provided us with the means to communicate with you. For example, if you have given us your email address, we may send promotional email offers to you, notify you of any changes to contractual terms or Services, or email you about your use of the Services. Also, we may receive data when you open an email from us or use our Services, including your contacts information. This data helps us make our communications with you more interesting and improve our Services. You are, however, free to opt out of receiving email communications from us. Please note, however, that you may be unable to opt out of some administrative communications that are reasonably necessary to the Services, such as a confirmation or service notifications
5. Use of personal information
5.1 We may use personal information to provide you with information, updates and our Services. We may also make you aware of new and additional products, services and opportunities available to you, provided by us, our partners, distributors and service providers. We may use personal information to improve our products and services and better understand individual and customer needs on a de-identified and aggregated basis.
5.2 We may contact you by a variety of measures including, but not limited to telephone, email, text message or mail.
6. Disclosure of personal information
6.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, customers, users (including sellers) or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our Services, delivery of goods by sellers, the purposes set out in any contractual arrangements we have with you or for marketing purposes.
6.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of
a legal proceeding or in response to a law enforcement agency request.
6.3 We may also use personal information to protect our copyright, trademarks, legal rights, property or safety, and that of our customers or third parties.
6.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. It is not practicable to list all the countries in which the information we collect may be located, but these may include the United States, the Philippines, India and New Zealand.
6.5 If there is a proposed or actual change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose personal information to third parties, we will request that the third party follow this Policy regarding handling of personal information.
6.7 Certain user profile information, including your username, phone number, location, and any image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our Services. Please remember that any content you upload to a public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (in messages etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments or upload images or products through the Services and other users can contact you through messages and comments.
7. Security of personal information
We are committed to ensuring that personal information provided to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Although we take measures to safeguard against unauthorised disclosures of information, we cannot provide an assurance that in all cases personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
8. Access to personal information
8.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you are seeking a copy of the information that we hold about you or you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may email us at [insert your contact email here].
8.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
9. Direct marketing
9.1 We will only use your information for direct marketing (advertising, special offers, updates etc) if you have given express or implied consent to receive it.
9.2 We will only send you direct marketing communications that are consistent with our obligations under Australian Privacy Principle 7 and the Spam Act 2003 (Cth).
9.3 We will always make it clear and simple to opt out of these communications and will respond to an opt-out request within a reasonable period.
10. Complaints about privacy
10.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us addressed to [insert complaint email address].
10.2 We take complaints very seriously and will respond to any complaint within 30 days. If you are not happy with our response you can complain directly to the Office of the Australian Information Commissioner by following this link: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
11. Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.
12. Website
12.1 When a user visits our website www.woodlane.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how users use our site, such that we can improve our service.
12.2 We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify users when a user comes back to the site and to store details about that user’s use of the site. Cookies are not malicious programs that access or damage a user’s computer. Most web browsers automatically accept cookies but a user can choose to reject cookies by changing the browser settings. However, this may prevent a user from taking full advantage of our website.
12.3 Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant advertising to website visitors through third parties.
12.4 When you access our Services via your mobile device or computer, we may automatically collect information about your device or computer, including unique device identifiers (e.g., IMEI number, serial number, etc.), operating system, hardware model, etc.
12.5 Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for users’ convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Please be aware that We are not responsible for the privacy practises of other such websites. We encourage users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.